#QualityTip – Customer Experiences

In the hospitality industry, it’s typically not good enough to be … good enough!  You have to excel in many areas, and customer service definitely tops the list.  In Newfoundland and Labrador, we are fortunate to be well known for our people and unique culture.  Excellent customer service skills will set you apart from other […]

Let’s Get Social!

Communicating with customers and potential customers on social media can be a very effective marketing tool; and it can also be very daunting for small business owners.  The following tips from Hootsuite will help you get started with your online presence.  It is important to remember that you don’t have to be on every social […]

Standards in Tourism

Part of TQA’s mandate is to  rate/inspect/validate participating tourism services and attractions to ensure that minimum standards are met in order for NL to remain a competitive tourism destination.  We follow through on this promise by visiting licensed tourism operations through out the province and assisting them in elevating their level of quality.  Whether it’s […]

Quality Tip – Dust Hiding Spots

Having a dust free accommodation is undoubtedly one of your top priorities as a tourism operator.  Afterall, who would want to stay in a dirty room?  Our Ratings Advisor spends many days and nights on the road, staying in different accommodations throughout Newfoundland and Labrador each year.  Even the most seasoned houseperson may miss some […]

#QualityTip

Today’s #QualityTip looks at guests expectations.  Are you over promising? Obviously when developing your marketing materials, you want to use photos that are going to show your business in the best possible light, however, you need to make sure you are being true to your actual product.  If not all guestrooms are the same, ensure […]

#QualityTip

Did you know there is a very well stocked library of professional photography / videography available for tourism operators to use…and it’s FREE?!  Newfoundlandlandlabrador.com has developed an entire library of professional images and videos of Newfoundland and Labrador people, places, and experiences and it’s yours to use in your marketing efforts.  All you have to […]