#QualityTip – Customer Experiences

In the hospitality industry, it’s typically not good enough to be … good enough!  You have to excel in many areas, and customer service definitely tops the list.  In Newfoundland and Labrador, we are fortunate to be well known for our people and unique culture.  Excellent customer service skills will set you apart from other […]

Let’s Get Social!

Communicating with customers and potential customers on social media can be a very effective marketing tool; and it can also be very daunting for small business owners.  The following tips from Hootsuite will help you get started with your online presence.  It is important to remember that you don’t have to be on every social […]

Quality Tip – Dust Hiding Spots

Having a dust free accommodation is undoubtedly one of your top priorities as a tourism operator.  Afterall, who would want to stay in a dirty room?  Our Ratings Advisor spends many days and nights on the road, staying in different accommodations throughout Newfoundland and Labrador each year.  Even the most seasoned houseperson may miss some […]