News

Service Animals

While your business may have a “No Pets Policy”, remember service animals are not pets!  Service animals are trained to do a specific job related to a person’s disability.  In Newfoundland and Labrador, the Service Animal Act ensures a person with a service animal has equal access to accommodations, services or facilities.  Some frequently asked […]

Let’s Get Social!

Communicating with customers and potential customers on social media can be a very effective marketing tool; and it can also be very daunting for small business owners.  The following tips from Hootsuite will help you get started with your online presence.  It is important to remember that you don’t have to be on every social […]

Inclusive Meetings and Conferences

Feb 26 – 28, 2019, was the 36th Annual Conference and Tradeshow for Hospitality Newfoundland and Labrador.  Through TQA’s Access Advisor program, we were pleased to provide some guidance towards making this year’s Conference more inclusive for those with hearing and sight disabilities.  Simple things like working with the AV company to ensure microphones were […]

First participants of the Welcome Programs

We are happy to announce that we have officially completed our first verification for the Pets and Motorcyclists Welcome Programs!   Big Land Bed and Breakfast in Goose Bay, NL recognize the importance of providing specific amenities that are valued by travellers in these unique markets.   “Over the years, we have had a lot […]

Quality Tip – Service Animals in NL

Service Animals work to remove barriers that persons with disabilities face every day.  The NL Service Animal Act ensures that a person with a service animal has equal access to accommodations, services or facilities.  Often times a service animal can be identified by a vest or harness, however, this is not always the case.  The […]

Quality Tip – Networking

If you have a tourism business, there are many opportunities to network with others who share your passion for tourism. Networking provides a great opportunity to connect with those who may share some of the challenges you are facing, or provide an opportunity for you to share some success tips for problems you have overcome.  […]

Standards in Tourism

Part of TQA’s mandate is to  rate/inspect/validate participating tourism services and attractions to ensure that minimum standards are met in order for NL to remain a competitive tourism destination.  We follow through on this promise by visiting licensed tourism operations through out the province and assisting them in elevating their level of quality.  Whether it’s […]

Quality Tip – Dust Hiding Spots

Having a dust free accommodation is undoubtedly one of your top priorities as a tourism operator.  Afterall, who would want to stay in a dirty room?  Our Ratings Advisor spends many days and nights on the road, staying in different accommodations throughout Newfoundland and Labrador each year.  Even the most seasoned houseperson may miss some […]

Quality Tip – Visitor Info

Happy New Year!  Our first #qualitytiptuesday post for 2019 looks at some very useful statistics on visitors to our fine province. Ever wonder where are the majority of travellers to Newfoundland and Labrador are coming from?   The Tourism Research Division of the Department of Tourism, Culture, Industry and Innovation, collect and provide a wealth of […]

#Quality Tip – Snow and Ice

While we don’t get this much snow in Newfoundland and Labrador, a reminder to keep your steps, ramps, walkways and entry/exit points clear of snow and ice.  This time of year the weather is especially unpredictable with temperature drops.  Keeping clear paths of access will ensure your guests have safe and unobstructed access to do […]

#QualityTip Universal Design

The #QualityTip this week looks at Universal Design.  Universal Design is the design of space that can be used by all and therefore eliminating the need for “special” requirements for people with disabilities.  Have you ever wondered why that automatic door opener that you see in many businesses has a picture of a wheelchair on […]