Service Animals

While your business may have a “No Pets Policy”, remember service animals are not pets!  Service animals are trained to do a specific job related to a person’s disability.  In Newfoundland and Labrador, the Service Animal Act ensures a person with a service animal has equal access to accommodations, services or facilities.  Some frequently asked […]

Quality Tip – Dust Hiding Spots

Having a dust free accommodation is undoubtedly one of your top priorities as a tourism operator.  Afterall, who would want to stay in a dirty room?  Our Ratings Advisor spends many days and nights on the road, staying in different accommodations throughout Newfoundland and Labrador each year.  Even the most seasoned houseperson may miss some […]

Quality Tip – Visitor Info

Happy New Year!  Our first #qualitytiptuesday post for 2019 looks at some very useful statistics on visitors to our fine province. Ever wonder where are the majority of travellers to Newfoundland and Labrador are coming from?   The Tourism Research Division of the Department of Tourism, Culture, Industry and Innovation, collect and provide a wealth of […]

#Quality Tip – Snow and Ice

While we don’t get this much snow in Newfoundland and Labrador, a reminder to keep your steps, ramps, walkways and entry/exit points clear of snow and ice.  This time of year the weather is especially unpredictable with temperature drops.  Keeping clear paths of access will ensure your guests have safe and unobstructed access to do […]

#QualityTip Universal Design

The #QualityTip this week looks at Universal Design.  Universal Design is the design of space that can be used by all and therefore eliminating the need for “special” requirements for people with disabilities.  Have you ever wondered why that automatic door opener that you see in many businesses has a picture of a wheelchair on […]


Today’s #QualityTip looks at guests expectations.  Are you over promising? Obviously when developing your marketing materials, you want to use photos that are going to show your business in the best possible light, however, you need to make sure you are being true to your actual product.  If not all guestrooms are the same, ensure […]


Did you know there is a very well stocked library of professional photography / videography available for tourism operators to use…and it’s FREE?! has developed an entire library of professional images and videos of Newfoundland and Labrador people, places, and experiences and it’s yours to use in your marketing efforts.  All you have to […]

Tourism Times Fall 2018

From the voice of your Tourism Industry Association, Hospitality NL’s most recent edition of Tourism Times . Check out TQA’s article on how to attract some adventure travellers to your business on page 17!


Today’s #QualityTipTuesday post looks at cleanliness standards.  A Canada Select biennial inspection is a requirement of the Tourist Establishments License in Newfoundland and Labrador.  This inspection not only looks at the physical quality of the facilities, ie types of mattress, flooring, bathroom fixtures etc… but also at the Cleanliness and State of Repair of the […]

Did You Know?

In addition to our mandatory programs (Canada Select / Camping Select), TQA also has voluntary programs that tourism operators can opt to participate in?  Welcome Programs are a great way to show your commitment to travelers that have specific needs, for example travellers with pets, motorcycle and bicycle travelers. Check out our Welcome Programs today. […]


Online Reviews In this week’s Quality Tip Tuesday post, we look at peer reviews or complaints, comments, concerns.  No matter what you call them, if they’re negative, they not particularly encouraging to read.  But they do serve a purpose, because without them, how would you know how you’re doing?  I suppose guests could tell you […]