Service Animals

While your business may have a “No Pets Policy”, remember service animals are not pets!  Service animals are trained to do a specific job related to a person’s disability.  In Newfoundland and Labrador, the Service Animal Act ensures a person with a service animal has equal access to accommodations, services or facilities.  Some frequently asked […]

Quality Tip – Engage with your Customers

“Fully engaged hotel guests spend 46% more per year than actively disengaged guests”. Hospitality Technology Today’s travellers are smart and they expect more. They want to be engaged and to “experience” more when they travel.  In Tourism speak, “experience more” means spend more money, which is great for your bottom line!  The more opportunity you […]

Celebrating Tourism Week!

  It’s Tourism Week in Canada and the perfect opportunity for us to recognize and celebrate all that this diverse industry contributes to the Canadian economy. Did you know the tourism industry in Newfoundland and Labrador represents an economic engine that helps grow our economy, bringing solid investment and job opportunities to all regions, contributing almost […]

Quality Tip – Cyclists Welcome

Have unused space to store bicycles in your tourism accommodation? You may be interested in learning about our Cyclists Welcome program!  Travel via bicycle is a very popular way for adventure cyclists to travel the country. Cyclist travellers are looking to stay at accommodations that can provide some additional amenities that are specific to their […]

NL Tourism Operator Portal Webinar

May 31 is the deadline to submit your Tourism Operator Profile on the NL Tourism Portal for inclusion in the 2020 NL Tourism Guide. If you need help renewing your profile on the portal, check out the following webinar!  

#QualityTip – Customer Experiences

In the hospitality industry, it’s typically not good enough to be … good enough!  You have to excel in many areas, and customer service definitely tops the list.  In Newfoundland and Labrador, we are fortunate to be well known for our people and unique culture.  Excellent customer service skills will set you apart from other […]

#QualityTip – Customer Service Training

Did you know Hospitality Newfoundland and Labrador has a new customer service training program?  Service First and Service Best programs cover everything from the basics of customer service, skills for developing a professional attitude,techniques for service recovery and much more! Whether you have some new hires or you would like a refresher for your seasoned […]

#QualityTip – Autism Friendly Tips For Tourism!

You may have seen pictures floating around social media today of lots of folks sporting their sunglasses in an effort to raise awareness and acceptance in celebration of World Autism Day #BeCoolForAutism. Here at Tourism Quality Assurance, we also teamed up with our friends at Hospitality NL to partake in the campaign by sharing our […]

Let’s Get Social!

Communicating with customers and potential customers on social media can be a very effective marketing tool; and it can also be very daunting for small business owners.  The following tips from Hootsuite will help you get started with your online presence.  It is important to remember that you don’t have to be on every social […]

Inclusive Meetings and Conferences

Feb 26 – 28, 2019, was the 36th Annual Conference and Tradeshow for Hospitality Newfoundland and Labrador.  Through TQA’s Access Advisor program, we were pleased to provide some guidance towards making this year’s Conference more inclusive for those with hearing and sight disabilities.  Simple things like working with the AV company to ensure microphones were […]

First participants of the Welcome Programs

We are happy to announce that we have officially completed our first verification for the Pets and Motorcyclists Welcome Programs!   Big Land Bed and Breakfast in Goose Bay, NL recognize the importance of providing specific amenities that are valued by travellers in these unique markets.   “Over the years, we have had a lot […]