Service Animals

While your business may have a “No Pets Policy”, remember service animals are not pets!  Service animals are trained to do a specific job related to a person’s disability.  In Newfoundland and Labrador, the Service Animal Act ensures a person with a service animal has equal access to accommodations, services or facilities.  Some frequently asked […]

NL Tourism Operator Portal Webinar

May 31 is the deadline to submit your Tourism Operator Profile on the NL Tourism Portal for inclusion in the 2020 NL Tourism Guide. If you need help renewing your profile on the portal, check out the following webinar!  

#QualityTip – Customer Experiences

In the hospitality industry, it’s typically not good enough to be … good enough!  You have to excel in many areas, and customer service definitely tops the list.  In Newfoundland and Labrador, we are fortunate to be well known for our people and unique culture.  Excellent customer service skills will set you apart from other […]

#QualityTip – Customer Service Training

Did you know Hospitality Newfoundland and Labrador has a new customer service training program?  Service First and Service Best programs cover everything from the basics of customer service, skills for developing a professional attitude,techniques for service recovery and much more! Whether you have some new hires or you would like a refresher for your seasoned […]

#QualityTip – Autism Friendly Tips For Tourism!

You may have seen pictures floating around social media today of lots of folks sporting their sunglasses in an effort to raise awareness and acceptance in celebration of World Autism Day #BeCoolForAutism. Here at Tourism Quality Assurance, we also teamed up with our friends at Hospitality NL to partake in the campaign by sharing our […]

Let’s Get Social!

Communicating with customers and potential customers on social media can be a very effective marketing tool; and it can also be very daunting for small business owners.  The following tips from Hootsuite will help you get started with your online presence.  It is important to remember that you don’t have to be on every social […]

Inclusive Meetings and Conferences

Feb 26 – 28, 2019, was the 36th Annual Conference and Tradeshow for Hospitality Newfoundland and Labrador.  Through TQA’s Access Advisor program, we were pleased to provide some guidance towards making this year’s Conference more inclusive for those with hearing and sight disabilities.  Simple things like working with the AV company to ensure microphones were […]

First participants of the Welcome Programs

We are happy to announce that we have officially completed our first verification for the Pets and Motorcyclists Welcome Programs!   Big Land Bed and Breakfast in Goose Bay, NL recognize the importance of providing specific amenities that are valued by travellers in these unique markets.   “Over the years, we have had a lot […]

Quality Tip – Service Animals in NL

Service Animals work to remove barriers that persons with disabilities face every day.  The NL Service Animal Act ensures that a person with a service animal has equal access to accommodations, services or facilities.  Often times a service animal can be identified by a vest or harness, however, this is not always the case.  The […]

Quality Tip – Networking

If you have a tourism business, there are many opportunities to network with others who share your passion for tourism. Networking provides a great opportunity to connect with those who may share some of the challenges you are facing, or provide an opportunity for you to share some success tips for problems you have overcome.  […]

Standards in Tourism

Part of TQA’s mandate is to  rate/inspect/validate participating tourism services and attractions to ensure that minimum standards are met in order for NL to remain a competitive tourism destination.  We follow through on this promise by visiting licensed tourism operations through out the province and assisting them in elevating their level of quality.  Whether it’s […]