While your business may have a “No Pets Policy”, remember service animals are not pets! Service animals are trained to do a specific job related to a person’s disability. In Newfoundland and Labrador, the Service Animal Act ensures a person with a service animal has equal access to accommodations, services or facilities. Some frequently asked […]
Being in the service industry, tourism operators want to be able to accommodate all guests, inclusively. What do you do when a guest with a guide dog enters your establishment? Should you help them…or would that be appropriate? Came across this great article from CNIB on How to Accommodate a Guide Dog and their Handler which […]
Did you know that seniors are the largest growing segment of our population (Stats Canada). Sometimes the little things that we do can make a big difference for our guests. Discomfort due to joint pain ie arthritis can be seen as an invisible disability. Lever handles on faucets and door handles, flat switches on lamps, […]
Came across this document called “Planning Accessible Events, So everyone feels welcome” from Accessibility Ontario and thought it would be great to share with you. Some wonderful tips and guidelines here on how to make your events more accessible for all. Of course if you need some one on one assistance with your event, feel […]
The Department of Tourism, Culture, Industry and Innovations reminds tourism operators to submit outstanding 2017 and 2018 Accommodation and Campground Statistics. You can login to update your information here, or file by mail or fax TDMS (709-722-9501).
Unlicensed accommodations continues to be a very relevant issue affecting many licensed tourism operators in Newfoundland and Labrador. Today we attended a press conference held by Hospitality Newfoundland and Labrador. HNL, together with the Hotel Association of Canada, HNL released an approach which outlines “8 Regulatory Tools to Modernize Short-Term Rental Accommodations“. If you missed […]
When you receive a grading in Canada Select, there are many (many!) different areas that are subject to inspection. You can always check out a complete list of the scoring in our Operator’s Manual, or feel free to contact us for any questions. However, something that operators may not realize is that every accommodation does […]
With such a beautiful landscape, unique experiences and colourful characters, it’s no wonder many travelers choose to travel via bicycle to Newfoundland and Labrador. Traveling by bicycle also has many health, economic and environmental benefits. With adventure tourism on the rise, many cyclists are in search of services and attractions that can assist with their […]
Do you avoid asking a person with a disability if you can assist them because… a) you don’t want to be insulting – after all, a lot of people with disabilities travel independently without any help! b) you feel uncomfortable and just don’t know why? c) you honestly don’t know how to assist? d) all […]
If you are a participant of any program of Tourism Quality Assurance of NL, you can login to our website, pay your invoice, update your information etc… Your username is your email address that we have on file. If you are having trouble resetting your password, please contact Nancy for assistance!