If you have pet friendly rooms at your accommodation, and you want to wow the dog owner, consider sending the dog an email before their arrival!  Yep, you read correctly …. email the dog!  This gesture can go a long way to show your human traveller that you view their four legged family member as […]


    Our #QualityTip this week focuses on Camping Select ratings!  Did you know each campground receives 2 separate ratings?  One is for the Facilities ie Entrance, Registration / Check In area, Grounds, Laundry Facilities, Comfort Stations and the quality of the Sites/Services available.  The other is for Recreation which includes major activities such as […]

Mail Time!

When a traveller goes out of their way to send you a thank you note once they return home, well that’s an authentic experience right there!  Recently we received an email from a traveller that visited The Rooms, Gros Morne, both St. John’s and Deer Lake airports, Mistaken Point and Cape St. Mary’s to name […]


No doubt if you are doing business in the tourism industry in Newfoundland and Labrador, you have heard the term TAP before!  TAP is the Tourism Assurance Plan.  Simply put, TAP outlines five minimum standards that every tourism business must meet in order to be included in the marketing strategy of NL Tourism or to […]

September is Guide Dog Awareness Month

Being in the service industry, tourism operators want to be able to accommodate all guests, inclusively. What do you do when a guest with a guide dog enters your establishment?  Should you help them…or would that be appropriate?  Came across this great article from CNIB on How to Accommodate a Guide Dog and their Handler which […]

#Quality Tips

Did you know that seniors are the largest growing segment of our population (Stats Canada).  Sometimes the little things that we do can make a big difference for our guests.  Discomfort due to joint pain ie arthritis can be seen as an invisible disability.  Lever handles on faucets and door handles, flat switches on lamps, […]

Service Animals

While your business may have a “No Pets Policy”, remember service animals are not pets!  Service animals are trained to do a specific job related to a person’s disability.  In Newfoundland and Labrador, the Service Animal Act ensures a person with a service animal has equal access to accommodations, services or facilities.  Some frequently asked […]

Accessible Events

Came across this document called “Planning Accessible Events, So everyone feels welcome” from Accessibility Ontario and thought it would be great to share with you.  Some wonderful tips and guidelines here on how to make your events more accessible for all.  Of course if you need some one on one assistance with your event, feel […]

Reminder to file your stats!

The Department of Tourism, Culture, Industry and Innovations reminds tourism operators to submit outstanding 2017 and 2018 Accommodation and Campground Statistics.  You can login to update your information here, or file by mail or fax TDMS (709-722-9501).

Short Term Rentals

Unlicensed accommodations continues to be a very relevant issue affecting many licensed tourism operators in Newfoundland and Labrador. Today we attended a press conference held by Hospitality Newfoundland and Labrador.  HNL, together with the Hotel Association of Canada, HNL released an approach which outlines “8 Regulatory Tools to Modernize Short-Term Rental Accommodations“. If you missed […]