NL Tourism Operator Portal Webinar

May 31 is the deadline to submit your Tourism Operator Profile on the NL Tourism Portal for inclusion in the 2020 NL Tourism Guide. If you need help renewing your profile on the portal, check out the following webinar!  

#QualityTip – Customer Service Training

Did you know Hospitality Newfoundland and Labrador has a new customer service training program?  Service First and Service Best programs cover everything from the basics of customer service, skills for developing a professional attitude,techniques for service recovery and much more! Whether you have some new hires or you would like a refresher for your seasoned […]

#QualityTip – Autism Friendly Tips For Tourism!

You may have seen pictures floating around social media today of lots of folks sporting their sunglasses in an effort to raise awareness and acceptance in celebration of World Autism Day #BeCoolForAutism. Here at Tourism Quality Assurance, we also teamed up with our friends at Hospitality NL to partake in the campaign by sharing our […]

Let’s Get Social!

Communicating with customers and potential customers on social media can be a very effective marketing tool; and it can also be very daunting for small business owners.  The following tips from Hootsuite will help you get started with your online presence.  It is important to remember that you don’t have to be on every social […]

Inclusive Meetings and Conferences

Feb 26 – 28, 2019, was the 36th Annual Conference and Tradeshow for Hospitality Newfoundland and Labrador.  Through TQA’s Access Advisor program, we were pleased to provide some guidance towards making this year’s Conference more inclusive for those with hearing and sight disabilities.  Simple things like working with the AV company to ensure microphones were […]

First participants of the Welcome Programs

We are happy to announce that we have officially completed our first verification for the Pets and Motorcyclists Welcome Programs!   Big Land Bed and Breakfast in Goose Bay, NL recognize the importance of providing specific amenities that are valued by travellers in these unique markets.   “Over the years, we have had a lot […]

Quality Tip – Service Animals in NL

Service Animals work to remove barriers that persons with disabilities face every day.  The NL Service Animal Act ensures that a person with a service animal has equal access to accommodations, services or facilities.  Often times a service animal can be identified by a vest or harness, however, this is not always the case.  The […]

Quality Tip – Networking

If you have a tourism business, there are many opportunities to network with others who share your passion for tourism. Networking provides a great opportunity to connect with those who may share some of the challenges you are facing, or provide an opportunity for you to share some success tips for problems you have overcome.  […]

Quality Tip – Visitor Info

Happy New Year!  Our first #qualitytiptuesday post for 2019 looks at some very useful statistics on visitors to our fine province. Ever wonder where are the majority of travellers to Newfoundland and Labrador are coming from?   The Tourism Research Division of the Department of Tourism, Culture, Industry and Innovation, collect and provide a wealth of […]

#Quality Tip – Snow and Ice

While we don’t get this much snow in Newfoundland and Labrador, a reminder to keep your steps, ramps, walkways and entry/exit points clear of snow and ice.  This time of year the weather is especially unpredictable with temperature drops.  Keeping clear paths of access will ensure your guests have safe and unobstructed access to do […]