Operator’s Manual


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What is Canada Select?Canada Select is industry driven, consumer sensitive rating programs. It provides the traveling and vacationing public with a nationally consistent standard of quality within specific accommodation categories. An Accommodations Rating Program is defined as “the rating of like accommodations based on the basics of cleanliness, comfort and safety, as well as the extent and quality of facilities and amenities”.

Canada Select inspects and rates all participating properties to ensure they meet consumer expectations. Ratings are based on extent and quality of facilities, services and amenities. Canada Select uses nationally recognized star rating systems (1 to 5 stars), the higher the star rating, the more extensive are the quality of facilities and guest services. Half stars are awarded to properties whose physical attributes reflect an enhanced level of quality.

What are the benefits to the owner / operator?


Canada Select star ratings indicate to the traveling and vacationing public that the property is rated using nationally consistent rating criteria. The Canada Select Accommodation Rating Programs are described in Provincial Travel Guides and websites. Canada Select properties receive a certificate, outdoor signage and a Standards Graphics Manual to incorporate into marketing materials such as brochures, display advertising and websites. A standard listing on www.canadaselect.com is included in the participation fee, however operators may upgrade their listing at a nominal fee to include a detailed listing, photographs, direct links and banner ads.


Evaluation and rating of properties ensures minimum standards and stimulates improvements. Each participant receives a comprehensive Establishment Maintenance Report outlining concerns relating to cleanliness and state of repair. Inspections are conducted by nationally certified Senior Rating Advisors.


By thoroughly evaluating cleanliness and state of repair, the Canada Select evaluations allow owners / operators to use the outcome of the evaluation as a management tool to train and educate staff.


An inventory of accommodations, coupled with research market mix, assists industry and government in the development of policies and strategies to stimulate tourism growth.

What are the benefits to the traveling and vacationing public?

Canada Select national rating standards provide consistent, reliable information to the traveling and vacationing public on what to expect from a roofed accommodation – “no surprise is the best surprise”.

How was Canada Select developed?

Canada Select was developed and continues to be updated through extensive research into consumer and travel trade expectations, ensuring our standards not only meet but also exceed their expectations.

Prerequisite for Canada Select Rating?

Each property wishing to participate with the Canada Select Accommodation Rating Programs must comply with all municipal, provincial and federal regulations. Cleanliness and state of repair are important aspects of the rating program. The rating advisors conduct thorough evaluations in these areas. An allowance for deficiencies in cleanliness and state of repair is built into the evaluation. Properties which exceed this allowance automatically become unrateable until the deficiencies have been addressed.

How is the rating determined?

The rating advisor completes an inventory of minimum entry requirements provided at the establishment and assesses the quality. The quality assessment takes into consideration wall / window coverings, flooring, furniture, bedding, mattresses and tub / shower surrounds, etc. Upon completion of this assessment, the rating advisor then determines the star rating for minimum entry requirement, amenities and average quality of facilities. Extensive consumer guidelines are provided from two to five star, assisting operators in their marketing efforts.

How often is a property inspected?

Property inspections are conducted on a biennial basis, provided the property has no infractions or complaints. Inspections in the majority of Provinces are carried out unannounced, at any time during the season of operation.

How do I upgrade my rating?

Upon completion of the evaluation, the rating advisor prepares an establishment report outlining the star rating, which will be sent out to the owner / operator. If requested, the rating advisor reviews the evaluation, determines the services, amenities, or improvements in quality the owner / operator could make to reach the next star level, and provides the owner / operator with a written upgrade report. The rating report is available upon request and is not automatically prepared. Information contained in any inspection report is confidential and is available only to the owner / operator.

How can I participate in Canada Select?

Contact your provincial Canada Select delivery office and we would be happy to arrange for a rating evaluation. A rating advisor will visit your property, explain the criteria and conduct the evaluation.

The information contained within the Canada Select Accommodation Rating Program or any inspection conducted by the Canada Select Accommodation Rating Program made pursuant to these Minimum
Entry Requirements and Guidelines:

  • Does not constitute a representation or warranty that the property complies with provincial regulations
  • Should not be relied on as the reason you do or do not do anything
  • To the full extent permitted by provincial regulations, Canada Select, its directors, employees and agents will not be under any liability to any person in any respect of any loss or damage
    which any person may directly or indirectly suffer as a result of using or relying on any information contained in these Minimum Entry Requirements and Guidelines, or on any inspection made pursuant to

As a Canada Select property, the proprietor / manager is required to observe the following Code of Conduct at all times:

  • Give conscientious attention to guest care and service. Rude, indifferent or poor service is unacceptable
  • Be professional in all dealings with Canada Select or our representatives. Rude, insulting or threatening behavior is unacceptable
  • Regard all guests with equal respect and consideration
  • Ensure all guest enquiries, requests, bookings, refunds and correspondence are dealt with promptly and courteously
  • Advise guests of methods of payments accepted upon time of booking
  • Provide guest with cancellation policy at time of booking
  • Operate on an ethical, business like basis
  • Ensure advertising is accurate and free of ambiguity which could create a misleading impression
  • Establish and maintain procedures for the effective handling of any guest complaints. Ensure all complaints are dealt with in a professional manner

Rating programs across the world use accommodation designators to identify the type of accommodations consumers are seeking.


A room or multiple rooms designed as a residence and generally located in a building occupied by more than one household

Bed & Breakfast

Accommodation offering up to 4 rental units in a private home, ensuite, private or shared bathrooms with common living room, breakfast available

Bed & Breakfast Inn

Accommodation offering 5 plus rental units with ensuite, private or shared bathrooms, breakfast available

Boutique Hotel

Typically between 10 and 100 rooms and often contain luxury facilities in unique or intimate settings.


Free-standing rental unit with bedsitting room and bathroom – may have kitchen facilities


Is a form of housing tenure where a specified part of a piece of real estate (usually of an apartment house) is individually owned


Free standing unit with one or more bedrooms, a bathroom, separate kitchen / living room area


Accommodations on a working farm

Fishing & Hunting

Establishment providing the services necessary to cater to the fishing and hunting sportsperson


Glamping pivots on a high level of service that focuses on the complete comfort of the guests. When Glamping, there is no tent to pitch, no sleeping bag to unroll, no fire to build. Whether in a tent, yurt, airstream, hut, villa or treehouse, glamping is a way to experience the great outdoors without sacrificing luxury


Dormitory style accommodations with shared bathrooms, usually offers living room and kitchen for guest use


Property provides internal access to rental units; ensuite bathrooms, food service, meeting and conference services are usually provided


Property providing rental units with ensuite, private or shared bathrooms with separate guest living room, serving breakfast and evening meals.


Property provides external access to rental units; ensuite bathrooms


Destination property providing rental units with private and / or ensuite bathrooms, food service and extensive on-site recreational facilities


Suites offer multiple rooms, with more space and furniture than a standard hotel room. In addition to one or more beds and bedroom fixtures, a suite includes a living room or sitting room, sometimes with a couch that converts into a bed. Dining, office and kitchen facilities are also added in many suites.

Tourist Home

Rental units in a home, ensuite, private or shared bathrooms, common living room. Owner may not live on premises, breakfast may be available.


Dormitory style accommodation, usually with shared bathrooms

Vacation Home

A home other than the owner’s primary residence that is used for rental purposes for the traveling and vacationing public

Minimum Entry RequirementsAll participants MUST meet the Canada Select Minimum Entry Requirements to obtain Canada Select Approved status. Minimum Entry Requirements are consumer driven and include criteria, cleanliness, state of repair and service / efficiency

1 Star

Guests should expect clean and well-maintained accommodations providing the necessary facilities for an enjoyable stay. Criteria includes standards such as room size, door lock, smoke detector

2 Star

This level equates to what is popularly considered “mid-range” accommodation. It exceeds the 1 star level in quality of mattress, bed linen, floors/window/wall coverings

3 Star

These properties will offer units with additional room furniture, coordinated furnishings, better quality mattresses and linens. These properties offer above average facilities and services.

4 Star

This rating indicates exceptional quality in all areas of facilities and services offering superior quality throughout the property in areas of guestrooms and public areas.

5 Star

A 5 star property is luxurious at a world standard, offering outstanding facilities, guest service and amenities.

Half Stars

A ½ star is awarded to properties whose physical attributes reflect an enhanced quality for the rated level.

Properties provide basic, clean and well-maintained facilities. These properties provide limited services and amenities and must meet the following requirements to obtain Canada Select Approved status. (note – Provincial regulations supersede Canada Select requirements, where applicable)

Air Circulation

  • Windows that open with screens


  • Bathrooms must be 100% private 3 piece tub or shower (with the exception of hostel, bed & breakfast, or university accommodation types)
  • Lock required on bathroom door
  • Bathroom must be on same floor as rental units (with the exception of outfitters, university and hostel)
  • Bathroom must be identified if separate from the rental unit
  • Bathrooms that are not within the rental unit must be within reasonable distance to the bedroom
  • Guests must not pass through public areas to get to the bathroom (with the exception of outfitters, hostel or university accommodation types)
  • Bathroom must be fully enclosed to provide privacy
  • Adequate lighting provided
  • Effective levels of heating providing overall uniform temperature
  • Window (if provided) must provide privacy
  • Ventilation provided (ie screened window, mechanical vent, etc…)
  • Ground fault electrical outlet available at mirror
  • Soap dish in bath / shower
  • Bathmat
  • Clothes hook
  • Rubber mat or non-slip surface
  • Toilet tissue plus extra roll provided
  • Towel rack
  • Minimum 2 complete sets of towels provided (with the exception of hostel or university accommodation types)
  • Minimum 2 amenities provided (with the exception of hostel or university accommodation types)
  • Facial tissue
  • Wastepaper basket
  • Flush toilet (with the exception of outfitters)
  • Sink
  • Drinking utensils
  • Sufficient space to allow free movement and a good degree of comfort
  • Well finished, good quality wall coverings and trim
  • Use of decorative items where appropriate

Beds and Bedding

  • Minimum Single bed (39”) or Double bed (54”)
  • Good quality, comfortable beds with sound base
  • Mattress and mattress cover pad
  • Pillows and pillow protectors
  • Freshly laundered, coordinated linens and bedding
  • Bedding must be clean and in sufficient quantity

Grounds and Gardens

  • Adequate parking must be available for each rental unit (with the exception of outfitters)
  • Easy access to parking with well-maintained surface (with the exception of outfitters)
  • Effective lighting and signage where required
  • Well maintained and tidy grounds, driveways and paths
  • Attractive overall appearance


  • Effective levels of central heating providing overall uniform temperature

Housekeeping Kitchen (if provided)

  • Sink with hot and cold running water
  • Glassware, dishes, cutlery, pots and pans for capacity of unit
  • Two burners or hotplate
  • Broom / dust pan
  • Can opener
  • Scouring pads
  • Corkscrew / bottle opener
  • Cutting board
  • Dish rack / drain board
  • Cutting board
  • Garbage container with lid
  • Kettle
  • Dishcloths and tea towels
  • Oven mitts and pot holders
  • Microwave or oven
  • Provide ice or refrigeration (outfitters only)

Public Areas

  • Furniture, furnishings, wall coverings and flooring of good quality and condition
  • Effective lighting where applicable
  • Signage must be clear and legible

Room Furniture

  • One dresser or area for adequate storage
  • Wall mounted or free standing unit with rod and hangers for the hanging of clothes
  • One chair or adequate seating within the property
  • One bedside table or equivalent
  • Furniture must be in sound condition

Security and Safety

  • Keyed door lock required on all rental units (with the exception of outfitters, hostels and university style accommodations)
  • Smoke alarms in all bedrooms

Space and Comfort

  • Minimum 100 sq. ft (9m2)
  • Sufficient space to allow free movement and a good degree of comfort
  • Convenient layout of furniture for practical use
  • Practical, comfortable seating

Technology and Communication

  • Ample (additional) socket provision
  • Telephone required on premises, or emergency plan in place

Window Coverage

  • Window coverage required ensuring privacy in bedrooms and bathrooms
  • Registration system must be in place and include the following (or provincial regulations):
    • Guest Name
    • Mailing Address
    • Number of People
    • Arrival / Departure date
    • Unit Number
    • Rate charged
  • Property shall describe fairly to all guests and perspective guests the amenities, facilities and services provided at the establishment
  • Reservations must be handled in a professional manner, making the guest feel welcome and giving confidence that details have been accurately recorded
  • A cancellation policy must be in place, guest must be notified of the policy at time of reservation
  • At least one employee must be available to guests at all times, or guests must be supplied with a emergency telephone number
  • If there is no telephone service, there must be a minimum of one public telephone accessible 24 hours per day with posted emergency numbers. If no service is available, emergency contacts / telephone numbers must be posted in the rental units or outside the office
  • Telephone should be answered within 5 rings, concise answering service available
  • Management and staff shall present a good appearance to the guest, operate on an ethical businesslike basis and provide conscientious attention to guest service
  • Rude, indifferent or ineffective service or failure to respond appropriately to guest complaints are unacceptable and can be cause for losing the Canada Select Approved status
  • All guest complaints must be addressed to the satisfaction of the Provincial Jurisdiction. A property may lose its Canada Select status if five (5) similar complaints are received within a calendar year

All Canada Select properties are subject to rigorous cleanliness and state of repair assessments

Quality Advisors will consider two main factors when awarding a score; quality and condition. Taste or fashion will have no influence. For example, a piece of furniture might be of the highest quality manufacture but has not been well maintained and as a result of damage, wear and tear or ageing, the mark awarded will be lowered. Another piece of furniture although in pristine condition or new may lack the intrinsic quality to achieve a high score.

Examples where both quality and condition exert an influence on the assessment are included in the following guidance notes. They are not prescriptive or exhaustive. They are intended to give a broad impression of the areas assessed and to illustrate some of the most frequently met situations that would determine the marks given.

Cleanliness is of paramount importance to all guests. There should be evidence of thorough and not only superficial cleanliness.

What is Quality?When assessing quality, the following are taken into account:

  • Intrinsic quality – the inherent value of an item.
  • Condition – the maintenance and appearance of an item. Is it fit for the purpose?
  • Physical and personal comfort – does the quality of an item detract in any way from the 
comfort of the user?
  • Attention to detail – the evident care taken to ensure that the guest experience is special and 
of the same high standards for all.
  • Guests’ choice and ease of use – the guest experience is enhanced through choice – 
be it the choice of beverages in his/her room or the choice of room temperature. 
This is further improved by how usable the guest finds the room and its contents.
  • Presentation – the way the room and its contents are presented for guests’ arrival and during their stay

It is imperative to note that this scoring is a guideline and it is recommended operators contact Provincial Rating Advisors if more specific information is required. Star ratings are awarded between 1 Star (minimum) and 5 Star (maximum), quality scores exceed 5.00 to accommodate unique and top of the line features and materials. The average quality for each of the assessed areas is determined by adding the score for each item and dividing by the total number of line items assessed. This number is never rounded off.

On average, 10% or a minimum of 4 units are inspected during an assessment. The units inspected are selected according to a proportional cross-section of the various room types offered at the property.

It is important to note that, if more than 25% of a property’s accommodation units are of an inferior standards based on cleanliness, state of repair and / or quality, the final star rating is based on the inferior units only (ie better units are not accounted for during the assessment).

Other areas inspected during the assessment are any public areas to which the guest has access, as well as all recreational facilities located on the premises. Public areas include hallways, stairways, elevators, lobby / entrance, sitting areas, public washrooms, meeting rooms, etc

The majority of sheets sold today are of first quality. Sheets are a simple flat weave with fine yarns or threads and any defect is easily detected. Defects severely limit its’ durability and performance.

Sheet Content

Most sheets used in the hospitality trade are made from a blended content of 50% cotton and 50% polyester. This is called a “no iron” content as the polyester fibers give the sheet memory of what shape it’s supposed to be in after laundering – which is a flat wrinkle free surface. This sheet contains a perfect combination of cotton for the hospitality trade, which allows it to breathe, offer comfort to the guest, is durable and has reduced processing costs.

The higher the cotton count, the higher the maintenance required to maintain the sheet. Sheets with a higher cotton count will require ironing, or lower washing and drying temperatures. On a positive note, it’s been said, the higher the cotton count, the softer the finished product.

Thread Count

Thread count refers to the number of threads per square inch after the sheet is manufactured. If buying from a supplier, this number is usually expressed by a capital T followed by a number. It is one of the key determining factors in the quality and luxury of the sheet. A T-180 sheet is called a Percale sheet and this is the standards hospitality sheet on the market. A T-130 is called a Muslin sheet and is considered a medium quality sheet.

The higher the thread count the finer the yards used and closer together the yarns are woven, giving the sheet a more luxurious feel. If purchasing sheets at a department store, the higher the tread count, the better the quality of the sheet.

Assessing Sheets

Holding the sheet or pillowcase to the light will give a good test as to the quality. The less light that passes through the sheet, the better the quality. If you can see through the sheet, it’s a good indication of either a low thread count or the sheet has been in use for an extended period of time and has been washed many times.

Percale sheeting will feel soft to the touch.

Presently, the top of the line sheet is made of Egyptian cotton, and it feels very soft and smooth.

The grade of thread and cotton will determine the quality of the sheet. The heavier and more lustrous the sheet, the better the quality.

Duvets and Comforters

Down bedding offers the guest the most luxurious sleep, and it is a sign of good quality bedding. Duvets and comforters are often accompanied by bed skirts, shams and decorative pillows to enhance the look of the bed.

Many operators use a duvet cover to add style to a comforter or duvet. A duvet cover has been described as a giant pillowcase which is sewn on three sided with a zipper or buttons on the remaining side, allowing the duvet or comforter to be removed.

The quilting on a bedspread or comforter should be of good construction to prevent migration of the fill. These are called chambers and popular constructions are diamond, onion and square. Open construction allows fill to move between chambers.

When purchasing a down comforter or duvet, ask the sales associate about the fill power which measures the fluffiness of a down product which is related to the insulating power of the down. Generally, the loftier the fill, the better the product.

A down comforter is a very efficient insulator so the weight does not have to be of an overweight grade.

Some people will maintain they are allergic to down or feathers, however it is not the fill they are allergic to, it is the dust that has been left in the fill that causes this, mostly from feathers. Many properties that have down duvets or comforters also provide a synthetic filled duvet or comforter for guests with allergies.

Goose down is more expensive and higher quality because of the higher density of the down. Typically the larger the bird and the colder the climate it comes from the better the quality. The fill power is a measure of how fluffy and lofty the down is. The more fill, the more air the down traps giving it better insulation.

A down duvet is the highest quality. A quick push on the duvet will reveal the density of the down and its quality.


Bedspreads differ from duvets and comforters in that they cover the bed and drape to the floor. It can be unlined or unfilled style, however most properties are using a bedspread with fill and a quilted pattern. Like the duvet and comforter, ensure the quilting is of a high quality to prevent the migration of the fill, and typically the more fill, the warmer it is.

Assessing Bedspreads

Check the quilting on the cover to see if the stitching is coming out and if there is uniform consistency in the fill.

There are flame retardant and non-flame retardant inherent materials, and the inherent material is treated before the product is produced. It is very hard to distinguish between flame retardant and non-flame retardant.

In many cases, it is the décor of the room that brings out the richness of the bedding coupled with the bed skirt and pillow shams.

Triple Sheeting

Today, many upscale hotels use the triple sheeting method. It is a style of bed making that uses multiple layers of sheets, blankets and duvet like covers

  • Supplier Bedspread
    • Good: 6oz
    • Better: 8oz
    • High: 10oz
  • Down Duvet / Comforter Fill
    • Good: <400
    • Better: 500-699
    • High: 700+


The pillow is a very personal item and that’s why in many properties you will find two types of pillows.

The most common fill for pillows on the market today is polyester fill. These fibers are of a very high quality and may be slick, meaning they will not stick together when compresses. The fill is blown into the pillow and depending on the size of the pillow, the weight of fill is determined.

The feather pillow is a higher quality pillow in that the fill is either all feathers or a mix of feathers and down. The more down a pillow has, the more plum the look and more luxurious the pillow. The ticking on a feather pillow must be of a high thread count to prevent the feather ends from protruding through the shell.

Foam pillows are dependant on the density of the foam. The less dense the foam, the lesser the quality.

Assessing Pillows

The quality of the pillow depends on the fill, but it should not be the determining factor when assessing a pillow as many pillows have their own unique qualities.

The stitching on a pillow shell should be of good standards in that there are no loose threads. The fill must be uniform so that there is no shifting of the fill inside.

Foam pillows should be firm and free from any shifting. Shifting of the foam could be an indication that the foam is breaking down. A good quality pillow will bounce back after pressing down on it.

Feather pillows should have good ticking to prevent ends from poking through the shell.

The ticking on a polyester filled pillow is usually a 50/50 poly/cotton mix. The higher quality shell will be of a percale sheeting which feels softer to the touch.

Bedding Scoring

  • 1.00 – 1.75: Basic spreads with no backing
  • 2.00 – 2.75: Lined spreads
  • 3.00 – 3.75: Padded spreads, store bought quilts, light chenille coordinated with room decor
  • 4.00 – 4.75: Better quality padded spreads, handmade quilts, medium chenille accompanied by bedskirts, pillow shams, decorative pillows and coordinated with room decor
  • 5.00 – 5.75: High quality padded spreads, duvets, high quality handmade quilts, heavy chenille accompanied by bedskirts, pillow shams, decorative pillows and coordinated with room decor

The most common types of mattresses available are traditional innerspring mattresses, latex foam mattresses and visco-elastic memory foam mattresses. Here is a brief guide on the features and benefits of each type.

Innerspring Mattresses:

Innerspring mattresses are the most common type of mattresses. They consist of a spring zone and a comfort layer. The innerspring is the source of support and provides proper spinal alignment while you sleep.

There are four main types of coil mattresses:

  • Open (or Bonnell) coil mattresses have hourglass-shaped coils, which are attached to surrounding coils with a small wire spiral called a helical. This design provides good initial support and works to isolate motion transfer. However, open coils do tend to wear more quickly than other coil constructions.
  • Offset coil mattresses have a construction similar to open coil but have a square head, which in theory enables the mattress to contour better. An offset coil is slightly more cylindrical in shape than an open coil which gives it durability.
  • Individually wrapped (or Marshall) coil mattresses have an individually wrapped cylindrical coil contained within separate fabric pockets. Each coil is separate so the rest of the bed isn’t disturbed by the movement of the coils surrounding it.
  • Continuous coil mattresses have rows of advanced coils made of a single continuous wire. By sharing the weight load across several innersprings, each spring holds its share and integrity longer. This results in a system that is stronger and more supportive than other innerspring systems

Latex Foam Mattresses:

Latex foam mattresses are quickly gaining popularity with today’s consumers. These mattresses feature a latex foam core as the support system, rather than the traditional innerspring. Latex foam is extremely resilient and breathable which helps to reduce the heat buildup typically associated with all-foam mattresses. Its unique construction allows it to instantly respond to the body to provide a high level of comfort while helping to promote proper spinal alignment. These qualities allow latex foam to act as a support system in lieu of a traditional innerspring.

Memory Foam Mattresses:

Memory foam mattresses feature a visco-elastic memory foam core as the support system, rather than the traditional innerspring. Like latex foam, memory foam’s ability to deliver both comfort and spinal support allow the foam to act as a support system in lieu of a traditional innerspring.

Memory foam responds to your body temperature by softening under warmth, allowing the foam to contour to your body when you lie down.

Memory foam can help to promote a more restful sleep because it provides significant pressure relief to help reduce tossing and turning that can cause an individual to toss and turn, wake up and shift positions during sleep. Plus, motion transfer is drastically reduced as it absorbs movement without affecting the other parts of the mattress.

Memory foam is typically denser than other foam mattresses. This makes it very supportive, but also heavier. It can be considered a good compromise between the comfort of a soft mattress and the support of a firm one for those who prefer a foam core mattress.

Memory foam comes in several densities. In general, a higher foam density number of 4 to 5 pounds is desirable since it provides a more resilient foam to enhance the contouring benefits of the mattress.

Pillowtop Mattresses

Pillow top mattresses have a firm foundation but a soft top cover. Compared to classic spring mattresses, they tend to be softer and smoother. Many individuals prefer a pillow top mattress because they are soft, comfortable, and provide support longer than traditional mattresses.

If you want to offer your guests a firm, solid surface, then a pillow top mattress is not what you want in your property. One of the big advantages of a pillow top mattress is its ability to support your body while feeling soft. Some pillow top mattresses give a feeling of sinking into the bed while dispersing your weight, which is said to be beneficial to persons with joint and back pain because it relieves pressure from single points in your body. Pillow top mattresses that disperse your weight also help prevent the mattress from sagging in the middle.

After a period of time, a typical inner-spring mattress will begin to sag, putting pressure on the hips, back and neck. Pillow top mattresses provide a cushioned layer between your body and the springs, if they are provided. If there are no springs, then the mattress will eliminate poking and pressure a standard coil mattress causes over time.

Most pillow top mattresses do not requiring flipping because the protective covering distributes weight.

More expensive pillow top mattresses are made of memory foam, while some less expensive pillow tops that provide inner-springs have a memory foam cover.


The mattress foundation or box spring is the “base” of the sleep set and works in unison with the mattress to provide proper support and durability. It’s designed to complement the performance of the mattress.

What to Look for When Choosing A Mattress

Since the beginning of Canada Select, mattresses have continually evolved. Open coil mattresses may be found in lower end mattresses, while continuous coil are usually found in mid-range mattress.

In coil mattresses, pocket coil is the best you can get. To find the coil count, many companies have a law tag on the mattress, which can be found on the boxspring and mattress.

The gauge refers to the size of the wire and the smaller the number, the firmer the coil and the larger the number the softer the mattress.

Add ons such as pillow top and memory foam can take a mattress to the next level of comfort.

Other things to consider would be edge support, border fill, quilting and mattress height.

The following is a guideline to coil count. Remember, mattress preference is personal, so consult with the sales representative to ensure you get the right mattress

Mattress Scoring

  • Single:
    • Star Level 1.0-1.75, Coil Count 200+
    • Star Level 2.0 – 2.75, Coil Count 300+
    • Star Level 3.0 – 3.75, Coil Count 400+
    • Star Level 4.0 – 4.75, Coil Count 500+
    • Star Level 5.0 – 5.75, Coil Count 600+
  • Double:
    • Star Level 1.0-1.75, Coil Count 300+
    • Star Level 2.0 – 2.75, Coil Count 400+
    • Star Level 3.0 – 3.75, Coil Count 560+
    • Star Level 4.0 – 4.75, Coil Count 700+
    • Star Level 5.0 – 5.75, Coil Count 800+
  • Queen:
    • Star Level 1.0-1.75, Coil Count 300+
    • Star Level 2.0 – 2.75, Coil Count 400+
    • Star Level 3.0 – 3.75, Coil Count 550+
    • Star Level 4.0 – 4.75, Coil Count 700+
    • Star Level 5.0 – 5.75, Coil Count 900+
  • King:
    • Star Level 1.0-1.75, Coil Count 500+
    • Star Level 2.0 – 2.75, Coil Count 600+
    • Star Level 3.0 – 3.75, Coil Count 900+
    • Star Level 4.0 – 4.75, Coil Count 1088+
    • Star Level 5.0 – 5.75, Coil Count 1200+

CarpetingThere are two primary ways to make carpet: Tufting and Weaving.

Tufting is a technique in which computers direct machines to construct specific densities, patterns and styles of carpet using synthetic yarn materials.

Weaving can be done by machine on massive looms or by hand. Woven carpets tend to be more luxurious and higher quality than tufted carpets.

Ninety percent of today’s carpets are made of synthetic fiber, comprised of one of three materials: nylon, polypropylene or polyester. The rest is natural fiber — most commonly wool, which is the most durable, as well as silk and bamboo.

Carpet comes in three basic styles: cut pile, loop pile and cut & loop pile.

Cut Pile

Cut pile carpets are extremely versatile and are commonly used in bedrooms, living rooms, dining rooms, dens and great rooms. Cut pile carpet represents the largest share of the residential market and comes in four primary subcategories:

Saxony – Saxony also called plush is the stuff that’s thick and soft and shows footprints and vacuum lines. Saxony tends to wear much quicker than other styles and is probably best kept for those low foot traffic rooms — like the formal living room.

Textured Saxony – This product is “trackless” and reduces light reflectivity so it won’t show footprints. Textured carpet is casual, and will show far less wear and tear than other styles.

Frieze – This product is a very durable and elegant product that hides footprints and vacuum lines.

Cable – Cable is beautiful, comfortable and very luxurious. It can crush and matte with heavy foot traffic, however, it is not recommended for busy areas.

Loop Pile

Loop pile is commonly known as commercial carpet, and it can have either a smooth, consistent surface or a more textured appearance. Loop carpets are usually made from olefin or nylon fibers. Loop pile is perfect for high traffic areas and can be found in many commercial settings.

Cut & Loop

The combination of cut pile and loop pile is also known as “sculptured carpets”. This popular style is great at disguising foot traffic and wear and offers a variety of surface finishes.

Cut pile carpets are extremely versatile and are commonly used in bedrooms, living rooms, dining rooms, dens and great rooms. The more textured or twisted yarns the less they will show foot prints and vacuum cleaner marks.

Carpet Fibers

The majority of today’s carpeting comes in four primary fiber types: wool, nylon, polypropylene (olefin) and P.E.T. polyester. What’s the difference?

Wool Carpet Fiber

Wool is considered by many to be the very best carpet material available. It’s natural, durable, luxurious, soft, flame resistant, water repellant, environmentally friendly and it doesn’t conduct static electricity. It’s also the most stain resistant carpet available. Wool carpets come as Saxony, berber or twisted frieze.

Nylon Carpet Fiber

Nylon is a petroleum-based synthetic fabric invented as a silk alternative. These fibers are engineered to be even more durable, resist abrasive wear damage and offer almost a lifetime resistance to stains.

Olefin (Polypropylene)

Olefin is colorfast, prevents moisture damage, is stain resistant, and is low in static. But it’s not as durable as wool or nylon and should not be installed in heavy usage locations. Olefin is the second most popular fiber after nylon. It’s soft and lightweight and won’t fade. It is less resilient than nylon and it has a low heat resistance. It’s also an oil-based product, so it attracts grease stains.

Polyester (P.E.T.)

This inexpensive wool alternative is environmentally friendly, has built-in moisture and stain resistance, is colorfast and feels incredibly soft.Polyester is stronger than Olefin and can perform as well as nylon at a much lower cost. Polyester offers a way to enjoy a soft, plush carpet at a very affordable price.


In 2009, a subclass by the name of “triexta” was created as an alternative to “polyester” . This fiber, has distinctive features of durability, resilience, softness and the ability to stretch with recovery that make it significantly more suitable than conventional polyester for carpet. It also has superior water-based stain resistance. Triexta is marketed under the Mohawk brand name “Smartstrand.”

Density Pile

The more fibers per inch, the better the carpet should perform. Dense piled carpets offer outstanding performance and longer-term durability because the pile resists crushing and matting. A simple test: press your finger into the carpet pile while touching the backing. The harder it is to touch the backing, the denser the carpet is.

Pile Height

Pile height is measured by how high carpet fibers stand above the primary backing. The taller the fibers stand, the less the carpet will perform over time. Never buy carpet based on weight, as “face weight” (the amount of fiber on the surface expressed in ounces per square yard) can be confused with “total weight,” which combines face weight plus the weight of the two backings.

Stain Resistant Treatments

Stain resistance treatments are added to most carpets, but the reality is that light colors will always show soil. Most treatments wear off in 5 to 7 years. Both Triexta and solution-dyed nylon remain stain resistant.


The two most common hardwood flooring types today are solid hardwood flooring and engineered wood flooring.

Solid Hardwood Flooring

Solid hardwood flooring can only be installed on or above ground level, over a wood sub-floor. This type of wood flooring is very sensitive to moisture. As a result, the solid planks are typically nailed down over a wood type sub-floor and not recommended for use directly over a concrete slab or below ground level. What’s great about solid wood floors is that they can be refinished and recoated multiple times throughout their lifespan.

Because it’s an natural product, hardwood flooring expands and contracts in response to seasonal changes in moisture. When it’s cold outside and the heat is on inside, the wood can contract — sometimes creating unsightly gaps between planks. When summer comes and humidity increases, wood floors can expand — causing those gaps to disappear! Too much moisture, however, can cause the planks to buckle or cup.

Engineered Hardwood Flooring

Engineered wood flooring can be installed in any room in the house including basements, bathrooms and rec rooms and has become a extremely popular hardwood flooring type. The reason for this is because it can be used in many areas where solid hardwood is not recommended.

Engineered hardwood floors can be installed practically anywhere, including over wood sub-floors, concrete slabs and in your basement. They can be nailed down, stapled down, glued down — even floated over some types of existing flooring.


Today’s laminate floors can emulate almost any surface, making them a high demand, low cost option to the real things. Laminate floors are easy to install, easy to maintain and offer terrific resistance to stains and wear. Laminate is in a separate category from hardwood and has its own features, and performance benefits.

A laminate floor can be used in almost any room of your home. It can be sensitive to excessive moisture, though, so a bathroom or covered patio is probably not such a good idea for this otherwise very versatile product.

AC Ratings

The European Producers of Laminate Flooring (EPLF) developed the Abrasion Ration System. They rate every laminate based on a series of tests, including Tabor Abrasion Test, impact resistance, stain resistance, burn resistance and swelling resistance. Each product is assigned an AC number, but it’s important to remember that not all manufacturers go by these rating. Look on the back of the sample boards for the AC ratings. Here’s what they mean:

  • AC1: Moderate Residential. Suitable for moderate residential use, including bedrooms and closets.
  • AC2: General Residential. Suitable for normal residential applications like living and dining rooms.
  • AC3: Heavy Residential & Moderate Commercial. Suitable for all residential applications, plus light commercial use, including hotel rooms and small offices.
  • AC4: General Commercial. Suitable for all residential plus general commercial applications, including offices, boutiques and cafes.
  • AC5: Heavy Commercial. Suitable for all residential applications plus heavy commercial applications, such as public buildings, department stores, etc.

Laminate Scoring

  • Quality Score: 1.00 – 1.75, Laminate Flooring Density: 7mm
  • Quality Score: 2.00 – 2.75, Laminate Flooring Density: 8mm
  • Quality Score: 3.00 – 3.75, Laminate Flooring Density: 10mm
  • Quality Score: 4.00 – 4.75, Laminate Flooring Density: 12mm
  • Quality Score: 5.00 – 5.75, Laminate Flooring Density: 12+mm

Vinyl / Resilient Flooring

Vinyl flooring is as versatile as tile, laminate and carpeting. It is the acknowledged workhorse of the flooring world. It works great in kitchens, bathrooms and laundry rooms. It’s practical and durable. It’s warm and cushiony underfoot and so easy to clean.

Vinyl flooring comes in a range of gloss levels. The lower the gloss level, the more resistant your floor will be to the wear and tear of daily life. Just something to keep in mind when choosing the floor that’s right for you.


Depending on its finish, a wet tile can be slippery. Most manufacturers have a rating system that is based on or supported by the American Society for Testing & Materials (ASTM). Many times you can find these ratings on the tile sample or in the product catalog.

The most common system rates ceramic tile abrasion, resistance and the overall durability of the tile. There are 5 classes to be aware of:

  • Class 1: No Foot Traffic. These tiles are suggested only for interior wall applications — not for flooring. Serious slippage.
  • Class 2: Light Traffic. These tiles are suggested for interior wall applications and residential bathroom floors only. Minor slippage.
  • Class 3: Light to Moderate Traffic. These tiles can be used for residential floors and wall applications, including bathrooms, kitchens, foyers, dining rooms and family rooms. Slight chance of slippage.
  • Class 4: Moderate to Heavy Traffic. These tiles are recommended for residential, medium commercial and light industrial floor and wall applications, including shopping malls, offices, restaurant dining rooms, showrooms and hallways. Rare chance of slippage.
  • Class 5: Heavy/Extra Heavy Traffic. These tiles can be installed anyplace. They will work for both floor and wall applications in airports, supermarkets and subways. Zero chance of slippage.

The ceramic tile you choose may also carry a rating for Slip Resistance, which is measured by its Coefficient of Friction (COF). The higher the COF, the more slip resistant the tile is. Consider selecting a high COF tile for areas that get wet, such as your shower or bathroom floor.

There are 3 primary types of ceramic tile: glazed, unglazed and porcelain. Know the difference and you’re good to go.

  • Glazed. Glazed tile offers better stain and moisture resistance than unglazed tile. Glazed tile can also come in a variety of finishes. High gloss finishes can be slippery and scratch easily, while matte or textured finishes help with traction and scratches — and dirt is less visible.
  • Unglazed. Unglazed ceramic tiles are hard and dense.This style of ceramic tile is installed outside of your home, as they don’t offer a whole lot of protection against stains compared to glazed ceramic tile. Unglazed tiles do have good slip resistance, however they require sealing to resist staining.
  • Porcelain. Porcelain tile is even harder and more dense than other tile products. Because of its high durability, porcelain is more resistant to scratches and can withstand extreme temperatures. Because porcelain is non-porous, it’s naturally stain resistant and has low water absorption ratings (less than 0.5%). As a result, porcelain tile can be used for both interior and exterior applications, as well as heavy-use and commercial areas. And because a porcelain tile’s color permeates the entire tile, small scratches or chips are far less noticeable.
  • Friend or Faux? Natural stone tiles are very popular but many consumers prefer ceramic over stone because of their lower price and easier maintenance. Travertine and marble are two of the most popular styles.
  • Density. In the same way that the composition of glaze can vary, different styles of tile exhibit different gloss levels and surface textures. For example, in areas that get wet, like a shower or bathroom floor, the tile should have low moisture absorption and good slip resistance. By moisture absorption, we mean that as the density of a tile increases, the amount of moisture it can absorb becomes less. Similarly, by tile density, we mean that as the weight or the density of the tile increases, it becomes stronger.

Here’s some terminology to help you decide:

  • Non-Vitreous Tiles absorb 7% or more moisture. They’re best suited for indoor use only.
  • Semi-Vitreous Tiles absorb from 3% to 7% moisture. They re best used indoors only.
  • Vitreous Tiles absorb less that 3% moisture. They are referred to as frost resistant tiles but can’t be used in exterior areas where freeze-thaw conditions might cause tile cracking.
  • Impervious Tiles have less than .5% moisture absorption. These tiles are frost proof and can be used outside or on building facades. If you have serious winter weather, these are the tiles for you.

Flooring Scoring

  • Quality Score:1.00 – 1.75, Coverage: Painted wood or plywood, linoleum
  • Quality Score:2.00 – 2.75, Coverage: Carpet with no underlay, vinyl tiles, linoleum or cushion flooring
  • Quality Score:3.00 – 3.75, Coverage: Carpet with underlay, better quality commercial grade carpet, berber, basic laminate. To warm up a laminate floor add an area rug
    Bathroom, cottage kitchen and living room: same as above plus good quality cushion flooring, ceramic
  • Quality Score:4.00 – 4.75, Coverage: Better quality carpet with underlay, better quality wood, top of the line laminate flooring with better quality area rug
    Bathroom, cottage kitchen and living room: same as above plus top of the line cushion flooring, top of the line ceramic
  • Quality Score:5.00 – 5.75, Coverage: Top of the line carpet with underlay, top of the line softwood or hardwood with top of the line area rug, top of the line commercial grade carpet
    Bathroom, cottage kitchen and living room: same as above plus marble, granite, porcelain

How to Check ConstructionFurniture should be checked for stability, well-made joints and a good finish. If you lean on a piece of furniture and it tips over easily, it is not well constructed. Push on the furniture to see if it wobbles. Ensure there are no gaps between wood joints and that the joints are smooth. If furniture joints are reinforced, make sure that screws with washers have been used as opposed to nails. When checking the surface finish, ensure there are no streaks, drips or bubbles.


Chair seat frames are often connected at the corners with dowel joints. If a piece is reinforced with two dowel joints it adds stability to the seat. Joints on chairs seats should be strengthened with corner blocks, preferably with ribs. The corner blocks reinforce joints which will come under a great amount of pressure and strain. Having a rib in the corner block provides more surface area for the connection thereby strengthening the joint.

Chair legs should be securely fastened. Stretchers serve to strengthen dining room and desk chairs which are subject to daily strain. Straight legs are stronger than angled legs.


Tables should be constructed with corner blocks and the legs should be securely fastened. Wood grains should be well matched. The colour and grain of any leaves should match the main part of the table. If the table has an apron, the leaves should have a matching apron.

Cased Goods

Cased goods include dressers and cabinets. Check for matching colour and wood grain on the top, front and side of furniture. The unfinished backing of furniture such as chests should be recessed and screwed not nailed.

The corners of drawers should be joined by tongue-and-groove joints or dovetail joints, improving strength and durability.

Quality in Upholstered Furniture

There are a number of things to check for when assessing upholstered furniture. Run your hands over the upholstery to ensure there are not uneven lumps or padding. You should not be able to feel the wooden framework through the upholstery. In addition, when sitting on the piece you shouldn’t be able to feel any springs. A cushion should be closely fitted to the chair on which it rests, and reversible cushions may extend the life of the piece.

All seams should be straight and if there are any buttons, they should be sewn through the stuffing. This can be determined by gently tugging on the button. If the button is sewn on properly, there will be resistance.

When looking at a recliner chair, check the label to see what kind of reclining mechanism it contains. It should operate on either nylon or steel ball bearings. Sit in the chair and test it to ensure the mechanism works smoothly and quietly.

A chair or sofa should be comfortable to sit in and be of standard height. Firm cushions give added back support. Low upholstered pieces are not suitable for individuals who have trouble rising from a seat.

If a piece of furniture is covered in patterned fabric, check to make sure the pattern matches perfectly. Plaids and stripes should be straight and match at the seams.

Furniture Scoring

  • Quality Score: 1.00 – 1.75, Coverage: Press board
  • Quality Score: 1.00 – 1.75, Kitchen: Chrome
  • Quality Score: 1.00 – 1.75, Veneer, standard hotel/motel furniture
  • Quality Score: 1.00 – 1.75, Solid wood
  • Quality Score: 1.00 – 1.75, Period antiques, genuine leather, solid wood, handcrafted furniture

When selecting window treatments, function should be your first consideration. Take into consideration the desired amount of sunlight, privacy or ventilation.

If the window is to provide ventilation, the window coverings should allow air to flow into the room without causing flapping or fluttering. When shutters or shades are placed on such a window, they may flap or rattle unless they are attached at the top and bottom.

Windows that provide a view shouldn’t be covered so their view is lost. In many cases, these windows may have minimal coverage such as a valance, scarf with decorative rod or sheers with a decorative rod.


The term blind refers to window coverings that operate up and down and have slats. When people think of blinds they associate them with venetian blinds or vertical blinds.

Vertical blinds may be made of fabric or vinyl and have become popular in office surroundings or contemporary homes. They are appropriate for large expanses of glass and are good for creating a controlled lighting effect.

Horizontal blinds are also known as venetian blinds. These blinds can be made from vinyl coated plastic, aluminum, faux wood or wood and come in a variety of sizes. ½ inch blinds are called microblinds, 1 inch blinds are called mini blinds and 2 inch blinds are called macro blinds. Faux wood and wood blinds come in 1 or 2 inch size.


The two most popular types of shades are roman and roll-down shades.

Roman shade construction is comprised of sewing two vertical rows of loops at even intervals to the back of the fabric, running cords through the loops and attaching to a wood or metal rod which is sewn into the bottom of the shade. When the shade is extended to its full length, the fabric hangs straight down. When the cords are pulled, the fabric is drawn upward and falls into accordion folds controlled by the location of the loops. Fabrics with body are best suited for Roman shades and these shades can be used in all types of settings.

Roll-down or pull-down shade is made of material attached to a spring tension roller. The weighted bar in the bottom of the shade is pulled down to roll it over the window and the shade can be adjusted to different heights. Roll-down shades can also be purchased on a pulley system which extends the life of the shade as many times, those operating the shade keep pulling the shade down until it is almost off the spring-tension roller. Roller shades can also be made to roll up from the bottom of the window instead of down from the top.


Shutters are an architectural style of window treatment and are generally made of wood or hard plastic and are rigid in construction. Some shutters have louvers or slats that open and close to allow different amounts of light to enter the room. They can be closed completely for privacy. Shutters can be found with horizontal or vertical louvers.

Shutters are hinged so they can be opened and closed to control light, view and air, and some shutters open from the centre like French doors while others fold accordion fashion.

Energy Efficient Shades

The pleated shade is like a folded paper fan placed horizontally on a window. They are lightweight, stack up compactly and can be used alone or in combination with other window treatments. The pleated shade comes in all kinds of fabrics and range from a paper-feel synthetic to an aluminized shade created to increase the R factor in the shade. The R factor refers to the ability of a material to block harmful ultraviolet rays from entering through the material. This property provides insulation to keep rooms cooler.

Another energy efficient option is the cellular or honeycomb shade. It has the same look as the pleated shade and can be comprised of one, two or even three layers of cells. Energy efficiency is created by the air space between the layers which are otherwise known as cells. The cellular construction helps to keep cold air out in winter and warm air out in summer. These shades also stack compactly and can be easily hidden under a valance and used only when light control or privacy is required.

They can be fabricated into a variety of shapes that can work with all shapes of windows, and can work from the top down or the bottom up.

Blackout Curtains

Blackout curtains were originally used in Britain during WWII to hide interior light from Nazi planes. In today’s world, blackout curtains continue to block out light and can save you money on heating bills.

Function of Blackout Curtains

Blackout curtains have three main functions; to block out light, block noise and reduce energy costs.

Many guests require complete darkness to sleep and some blackout curtains claim to block out up to 99% of light. Eclipse curtains claim they can block out 40% of noise from the outside world. Blackout curtains can trap heat during the winter and keep light and heat out during the summer. 10 – 25% of thermal energy loss goes out the window and blackout curtains can curtail this loss by 25%, reducing your utility bills.

To hang blackout curtains it is recommended the fabric at the top be situated so that it blocks out light, and making sure the curtain rod gives the curtain ample space to cover the sides of the window.

Window Coverage Scoring

  • Quality Score: 1.00 – 1.75, Coverage: Basic unlined curtains, drapes. Public areas same as above plus no window coverage
  • Quality Score: 2.00 – 2.75, Coverage: Lined curtains, unlined drapes, basic mini blinds with valances
  • Quality Score: 3.00 – 3.75, Coverage: Good quality lined curtains, roll down blinds or a combination which is coordinated with room decor. Bathrooms, Cottage Living Room and Kitchen same as above plus opaque glass, curtains with pull down blinds
  • Quality Score: 4.00 – 4.75, Coverage: Better quality lined curtains or drapes, roman shades, fabric blinds, faux wood blinds, heritage style curtains/shutters to fit theme and coordinated with room decor, genuine wood blinds
  • Quality Score: 5.00 – 5.75, Lined drapes with accessories (valance, sheers, tiebacks), top of the line heritage style curtains/drapes to fit theme and coordinated with room decor, wooden shutters

Plastic Sectional MouldedThis type of enclosure is inexpensive, but you get what you pay for. These type of tub surrounds are easily installed using an adhesive over a solid wall, but are not very durable and have a limited life span.

Fiberglass / Acrylic

A fiberglass tub is made by forming layers of fiberglass into the desired shape, then coating it with Gelcoat resin. One advantage of a fiberglass tub is compared to ceramic, marble, porcelain and granite, it is the least expensive. It is also light weight, easy to install and it has a finish that can be repaired. On the negative side fiberglass tubs are thin; they flex and don’t have a stable feel; and the finish is prone to fading, scratching and cracking.

Acrylic is a non porous material which is easy to clean and it should not fade. Acrylic tub surrounds are more expensive, and they have the same advantages as fiberglass. On the down side, over time the finish can scratch or discolour. Overall it is a good all around choice.

Fiberglass/acrylic surrounds are installed directly over open studs. The two or three piece unit in fiberglass/acrylic can be assembled on site, which is great if you are doing a retrofit and the one piece surround is too big to get in through existing doorways. These units have a leak proof solid base similar to the one piece unit, but the one drawback is they have seams which can accumulate soap, debris and mildew.

Cultured Marble

Cultured marble slab surrounds are of much better quality than the plastic sectional moulded surrounds, but are more costly and must be installed professionally. They are very durable and can be low maintenance.

Ceramic Tile

If using ceramic tile for a tub surround, there is the issue of maintenance of the grouting. Ceramic tiles have excellent moisture resistance, come in a variety of styles and colours and have aesthetic appeal.


Porcelain is harder and more dense than regular ceramic tiles. It has high durability and is more resistant to scratches and can withstand extreme temperatures. It is non-porous, naturally stain resistant and has low water absorption ratings.

Why does mould and mildew grow on shower walls?

Mould requires two things for growth; moisture and an organic (cellulose-based) medium to grow on. These two items can be found in a shower and are in great supply. Water is available during and after a shower or hot bath and the soap and shampoo that we use when we shower is an excellent growth medium. To prevent mildew build up, one or both of these elements must be minimized. This can be done through adequate ventilation which reduces moisture in the bathroom, and secondly by wiping down or cleaning the walls after a shower may make a significant difference in the appearance of mildew. If you are diligent in wiping the water and soap off the shower walls, there should be little mould growth.

Wall Coverage Scoring

  • Quality Score: 1.00 – 1.75, Coverage: Painted concrete or plywood, barker board
  • Quality Score: 2.00 – 2.75, Coverage: Stucco, basic wall panel
  • Quality Score: 3.00 – 3.75, Coverage: Basic painted gyproc / plaster, vinyl wallpaper, high quality wood panel, brick accented with good quality framed/matted pictures/prints or better quality decorative items. Bathroom all of above plus ceramalite, basic ceramic
  • Quality Score: 4.00 – 4.75, Coverage: Painted gyproc / plaster in combination with decorative moldings, textured vinyl, better quality vinyl accented with better quality framed/matted pictures/prints or better quality decorative items. Bathroom all of above plus top of the line ceramic
  • Quality Score: 5.00 – 5.75, Coverage: Top of the line wallpaper, cloth covering, wood/plaster to fit theme, combinations of above plus decorative moldings accented with high quality framed/matted pictures/prints or other high quality decorative items. Bathroom Cloth covering, top of the line wallpaper with ceramic, marble, granite

Following are criteria guidelines for all remaining star levels, based on ongoing consumer research and trends. It is important to note that criteria items are either in addition to or building on previous star levels

  • Space and Comfort
    • Average of rooms 130sq.ft (12m2)
  • Air Circulation
    • Portable fan available
  • Heating
    • In-room thermostat control (hotel, resort style properties)
  • Beds and bedding
    • Headboards on all beds
    • Extra blankets / pillows available
  • Guest Laundry
    • Available on premises (hotel, resort style properties)
    • Iron and board available
  • Technology and Communication
    • Portable telephone or alternative method of communication on-site
    • In-room televisions (hotel, resort style properties)
  • Housekeeping Kitchens (if provided)
    • Toaster / oven
    • Teapot
  • Space and Comfort
    • Average of rooms 130sq.ft (12m2)
  • Air Circulation
    • In-room ceiling fan or portable fan (inn, bed and breakfast type properties)
    • Air conditioning (hotel, resort type properties)
  • Beds and bedding:
    • 10% of rooms with queen or king size beds
    • Clock radio or equivalent
  • Bathrooms
    • 100% private bathrooms with minimum 3 piece tub or shower
    • Amenities package with minimum 3 items (ie shampoo, conditioner, lotion)
    • Hairdryers available
  • Closets
    • Open style closets with rod
    • Six non-wire hangers
    • Luggage storage (bench or rack)
  • Room Furniture
    • Adequate seating for space / comfort of unit (two chairs or sofa)
  • Window coverage
    • Room darkening capability
  • Amenities
    • Adequate number of ice machines available based on size of property (hotel, resort style properties)
    • Vending machines available (hotel, resort style properties)
  • Security / Safety
    • Additional security lock method on all doors, including patio doors
  • Health and Fitness
    • Indoor or outdoor pool available (hotel, resort type properties)
    • Fitness area with minimum 3 pieces of equipment
  • Technology and Communication
    • In-room telephones (hotel, motel resort type properties)
    • Portable telephones available (inn, bed & breakfast style properties)
    • Internet access on property
    • Television on-site (inn, bed & breakfast style properties)
  • Guest Laundry
    • In-room iron and board
  • Housekeeping Kitchens (if provided)
    • Refrigerator with freezer compartment
    • Minimum 3 burners for stove
    • Coffee maker
    • Assorted cutting knives
    • Broiler pan
    • Pitcher
  • Space and Comfort
    • Average of rooms 190sq.ft (17m2)
  • Beds and bedding
    • 25% of rooms with queen or king size beds
  • Bathrooms
    • 100% private or ensuite bathrooms with minimum 3 piece tub or shower
    • In-room hair dryers
  • Closets
    • Enclosed closets or armoires
    • Six non-wire hangers plus 2 skirt / pant hangers
  • Room Furniture
    • Adequate seating for space / comfort of unit (two chairs or sofa)
  • Window coverage
    • Black-out capability (hotel, resort style properties)
  • Amenities
    • Adequate number of ice machines available based on size of property (hotel, resort type properties)
    • Vending machines available (hotel, resort style properties)
    • Meeting facilities offered (hotel, resort style properties)
    • Restaurant and lounge on-site (hotel, resort style properties)
    • Room service available (hotel, resort style properties)
    • Bell / concierge service available (hotel, resort style properties)
    • In-room mini-fridges (hotel, resort style properties)
    • Coffee / tea service available (inn, bed & breakfast properties)
    • In-room coffee makers (hotel, resort style properties)
    • Common safe available on premises (hotel, resort style properties)
  • Security / Safety
    • Additional security lock method on all doors, including patio doors
  • Health and Fitness
    • Indoor or outdoor pool available (hotel, resort style properties)
    • Fitness area with minimum 3 pieces of equipment (hotel, resort style properties)
  • Technology and Communication
    • In-room telephones
    • In-room internet / WiFi
    • In-room televisions (inn, bed & breakfast style properties)
  • Guest Laundry
    • Laundry service available on premises
  • Housekeeping Kitchens (if provided)
    • Surplus dishes, glassware & cutlery (50% surplus based on unit capacity
    • Range hood
    • Microwave and Oven
  • Space and Comfort
    • Average of rooms 220sq.ft (20m2)
  • Beds and bedding
    • 50% of rooms with queen or king size beds
  • Bathrooms
    • 100% ensuite bathrooms with 4 piece tub or 3 piece enhanced shower
    • Robes
    • Amenities package with minimum 5 items (ie shampoo, conditioner, lotion, etc
  • Lighting
    • Adjustable lighting throughout property
  • Room Furniture
    • Adequate seating for space / comfort of unit (two chairs or sofa)
  • Window coverage
    • Room darkening capability
  • Amenities
    • Valet parking
    • In-room safety deposit boxes (hotel, resort style properties)
  • Security / Safety
    • Additional security lock method on all doors, including patio doors
  • Health and Fitness
    • Health club on-site, including sauna or hot tub (hotel, resort type properties)
  • Guest Laundry
    • Same day laundry and dry cleaning service
  • Housekeeping Kitchens (if provided)
    • Dishwasher

The Quality Assured designation is awarded to properties committed to high standards of quality, service and business practices, while exceeding consumer expectations.

A range of Welcome Programs have been developed to enable our operators to further market themselves in niche markets, and to guide consumers with a range of specialized interests to those establishments that pay particular attention to their varied needs.

The programs, based on the provision of facilities and services, recognize the special efforts made by operators to provide for visitors.

  • Establishments displaying the Cyclists Welcome logo provide additional facilities for visitors touring by bicycle, such as bicycle racks, pump and tools, storage, etc.
  • Establishments displaying the Motorcyclists Welcome logo provide additional facilities for visitors touring by motorcycle, such as motorcycle storage, clothes drying area, tools, etc.
  • Establishments displaying the Green Destination logo are committed to the environment, encouraging their guests to participate in green practices.
  • Establishments displaying the Pets Welcome logo are committed to providing pet owners with pet essentials such as food and drink bowls, leash, waste disposal bags, etc… if needed
  • Establishments displaying the Access Advisor designation are committed to accommodating the traveling and vacationing public requiring mobile, hearing, or visual assistance during their travels