#QualityTip – Customer Experiences

In the hospitality industry, it’s typically not good enough to be … good enough!  You have to excel in many areas, and customer service definitely tops the list.  In Newfoundland and Labrador, we are fortunate to be well known for our people and unique culture.  Excellent customer service skills will set you apart from other […]

#QualityTip – Customer Service Training

Did you know Hospitality Newfoundland and Labrador has a new customer service training program?  Service First and Service Best programs cover everything from the basics of customer service, skills for developing a professional attitude,techniques for service recovery and much more! Whether you have some new hires or you would like a refresher for your seasoned […]

#QualityTip – Autism Friendly Tips For Tourism!

You may have seen pictures floating around social media today of lots of folks sporting their sunglasses in an effort to raise awareness and acceptance in celebration of World Autism Day #BeCoolForAutism. Here at Tourism Quality Assurance, we also teamed up with our friends at Hospitality NL to partake in the campaign by sharing our […]