Today’s #QualityTip looks at guests expectations. Are you over promising? Obviously when developing your marketing materials, you want to use photos that are going to show your business in the best possible light, however, you need to make sure you are being true to your actual product. If not all guestrooms are the same, ensure […]
Did you know there is a very well stocked library of professional photography / videography available for tourism operators to use…and it’s FREE?! Newfoundlandlandlabrador.com has developed an entire library of professional images and videos of Newfoundland and Labrador people, places, and experiences and it’s yours to use in your marketing efforts. All you have to […]
From the voice of your Tourism Industry Association, Hospitality NL’s most recent edition of Tourism Times . Check out TQA’s article on how to attract some adventure travellers to your business on page 17!
Today’s #QualityTipTuesday post looks at cleanliness standards. A Canada Select biennial inspection is a requirement of the Tourist Establishments License in Newfoundland and Labrador. This inspection not only looks at the physical quality of the facilities, ie types of mattress, flooring, bathroom fixtures etc… but also at the Cleanliness and State of Repair of the […]
In addition to our mandatory programs (Canada Select / Camping Select), TQA also has voluntary programs that tourism operators can opt to participate in? Welcome Programs are a great way to show your commitment to travelers that have specific needs, for example travellers with pets, motorcycle and bicycle travelers. Check out our Welcome Programs today. […]
Online Reviews In this week’s Quality Tip Tuesday post, we look at peer reviews or complaints, comments, concerns. No matter what you call them, if they’re negative, they not particularly encouraging to read. But they do serve a purpose, because without them, how would you know how you’re doing? I suppose guests could tell you […]