No doubt if you are doing business in the tourism industry in Newfoundland and Labrador, you have heard the term TAP before!  TAP is the Tourism Assurance Plan.  Simply put, TAP outlines five minimum standards that every tourism business must meet in order to be included in the marketing strategy of NL Tourism or to […]

September is Guide Dog Awareness Month

Being in the service industry, tourism operators want to be able to accommodate all guests, inclusively. What do you do when a guest with a guide dog enters your establishment?  Should you help them…or would that be appropriate?  Came across this great article from CNIB on How to Accommodate a Guide Dog and their Handler which […]

#Quality Tips

Did you know that seniors are the largest growing segment of our population (Stats Canada).  Sometimes the little things that we do can make a big difference for our guests.  Discomfort due to joint pain ie arthritis can be seen as an invisible disability.  Lever handles on faucets and door handles, flat switches on lamps, […]